iOS Photos App

UX Case Study - Add a Feature

Adding features to enhance the editing experience in the iOS native iPhotos app.

Role: UX/UI Designer, UX Researcher

Duration: 6 weeks

Tool: Figma

Overview

Background

The iOS Photos app is a native app within Apple devices that allows users to view, edit, and organize their photos and videos. Over the years, there have been many updates to the app, with improvements to the editing, searching, and organization features.

The process of editing photos requires time which can take away from enjoying things in the moment. Though many are satisfied with the editing capabilities of the iOS Photos app, they still go to other apps to continue their editing process. This is an opportunity to retain users and enhance their experience and satisfaction.

Opportunity

Problem & Opportunities

The iOS Photos app is convenient and efficient for most users, however, people still tend to use 3rd party apps to do or continue their editing processes. After assessing the current Photos app, there were a couple of opportunities that stood out.

1. Currently, Apple users are unable to add their edits and adjustments to multiple photos at a time which causes an inconvenience and more effort for users to rely on memory.

2. Also, though there is a filter to show only edited photos in the library, not many people are aware of it. Improving the way edited photos are organized within the app will allow users to easily differentiate which photos have been altered from the ones that haven’t.

Solutions

Research

Understanding Users and their Current iOS Photos App Usage

iPhone users enjoy taking photos for various reasons, capturing memories, just for fun, or even as a serious hobby. In a survey of 17 people, when it came to editing their photos,

According the the survey, many people weren't completely satisfied with the iOS Photos app for the reasons of:

Following the survey, I interviewed 5 participants to get a better understanding of how they edit their photos and what their experiences have been like using photo editing apps. They walked me through their editing process and shared their main goals and motivations to edit photos, which ranged from making them social media ready to just having fun and enhancing their work.

Current User Journey and Pain Points

Going through this journey with iPhone users helped me to identify their goals (convenience, simplicity and efficiency) and the main areas of opportunity.

Competitive Analysis

Some other popular apps that people enjoyed using are VSCO, Photoshop, and Snapseed. I was curious about why users took the extra steps to use other apps when they valued convenience and the most important features provided by these apps included:

  • A greater range of features
  • Better organization
  • Higher quality images
  • Ability to save presets of copy and paste adjustments to other apps

HMW: How might we enhance iPhone users’ editing experience through improved organization and efficiency?

Ideate & Design

Feasibility

A few comments from the surveys and interviews identified that low-quality images post-edit and limited adjustment features were also some reasons they preferred 3rd party apps, but due to technical constraints, that was out of the scope for the feasibility of this project.

Instead, I focused on users’ main goals when editing photos and other ways I could improve that experience.

Current Flow

Before sketching solutions, I identified what the current flow was and how the flow of the new solutions would fit in. Users have to go through this cycle each time in order to edit a photo, even if the photos were taken at the same time and would probably require the same/similar edits.

Updated Flows

Keeping in mind the main goals for the users, I sketched a few different solutions that would help enhance their editing experience. Bulk editing and copy & paste edits would help with efficiency and reduce the need to use other apps that have similar features. Also, having a separate folder and indicators would allow users to easily scan and identify which photos have been edited to improve organization.

Flow 1: Bulk Editing

Flow 2: Copy & Paste Edits

Flow 3: Edits Album

Test & Iterate

User Testing

I wanted to utilize user testing not only for testing out all three solutions, but also to determine which version of the copy and paste flow would be more intuitive for users. I conducted moderated testing through Zoom and unmoderated A/B testing through Maze, these were the findings:

Wins

“These features would be very useful to me”
“Confirmation modals were reassuring”
“This would save me so much time with editing photos”
“I like that I can still make adjustments after pasting the edits onto the new photo before saving”

Confusion

“I usually associate the share icon with just sharing, but I realize that Apple includes other actions there too”
“I expected copy and paste functions to be in the same place”
(V2) “Placement of the edit icon (on the right) was confusing because I usually associate icons on the right as the trash can and left as an action”
“Automatically clicked “more options” after choosing photos, expected to see the paste option there”

Opportunities

Users preferred to see the photo in edit mode before pasting new edits
Keeping copy and paste functions in the same place is more familiar to users

Iterations

After testing, I decided that V2 was the better flow for the copy and paste solution. Compared to V1,

  • Only 29% ran into issues on V2 vs. 57% on V1
  • V2 had100% direct success completing the task
  • V2 had fewer mis clicks and a higher completion rate
  • V2 was chosen by more testers as easier to use

High-Fidelity Designs

Final Thoughts

The most challenging part about this project was trying to fit the new features into the current UI patterns and make it seamless. During testing, a few users pointed out that they would've expected to see a specific option under a different button, but in order to maintain the Apple design system, changing it wouldn't have made sense. In the future, I would also implement a feature to save custom filters, since that was a feature loved by many in other editing apps.

How I would measure success:

  • Measure efficiency by comparing how long it takes users to edit photos before and after implementing the features
  • Reviews in the app store

Thank you for your time! 👋